This role is part of our Remote Monitoring Solutions product line.
We are seeking the right individual to join our Customer Support team. The candidate will be expected to travel around the APAC region from time to time, although will primarily be based at the Perth, AU office or occasionally at their own premises. This role reports to the UK-based Global Customer Support Manager. Working from home will be considered, although the role will primarily be based in the Perth, AU office.
Be a part of something bigger.
At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives. As a world-renowned company, we're behind some of the most advanced systems in the world—delivering cutting‐edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started. If you're passionate about technology and want your work to make a real impact, we'd love to hear from you.
Our values
* We are customer‐centric
* We innovate with a purpose
* We are results‐oriented
* We are team players
Joining our team means:
* Collaborating with experts dedicated વિચ? to innovation and excellence in a dynamic environment.
* Becoming a part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
* Joining a rapidly expanding company offering long‐term development and success opportunities.
* Contributing to meaningful projects that create aBk lasting impact.
As Customer Support Technician you must be able to
* Clarifying customer technical requirements ahead of new project installations and briefing the production team
* Setting up monitoring diagrams, users, alerts and calculations
* Attending site when required to support customer installations or investigate reported faults
* Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system
* Managing the return and replacement of faulty equipment in conjunction with the Aftersales team
* Assisting with fault diagnosis and contributing to fault reduction
* Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
* Other duties as assigned
What makes you an asset to our team
* Demonstrable experience of customer service in an engineering or technical environment
* Excellent customer relations skills
A flexible, well organised approach with the ability to multi‐task and work to varying priorities and deadlines to meet the needs of the business
* Strong analytical skills and close attention to detail with good decision making and technical problem solving abilities
* A positive, professional attitude and a desire to complete tasks to the highest standard
* A team player willing and ableto collaborate actively and effectively with colleagues, gaining respect from those around them
* A strong communicator at all্টো
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