Job Summary:
This role involves providing technical support and troubleshooting for various government contracts related to avionics systems, radio communications, and other defense-related equipment.
Key Responsibilities:
* Provide expert technical support and troubleshooting services for clients across multiple domains.
* Support testing activities as required, ensuring that planned testing meets client requirements.
* Work collaboratively with internal teams to establish project priorities and ensure a unified approach.
* Act as primary point of contact for clients, addressing inquiries, providing solutions, and ensuring customer satisfaction.
* Manage and coordinate project activities, including equipment installation, configuration, testing, and maintenance, adhering to project timelines and requirements.
* Conduct training sessions for end-users and customer personnel, ensuring their proficiency in operating and maintaining equipment according to specified standards.
* Maintain accurate records of project activities, including technical documentation, service reports, and project updates. Provide regular progress reports to stakeholders.
* Work closely with internal teams, including engineers, project managers, and logistics personnel, to achieve project objectives and deliver exceptional service to clients.
* Identify opportunities for process improvement, efficiency enhancements, and cost-saving measures within the scope of project activities.
* Collaborate with business development teams to provide product technical support, trial demonstrations, trade shows, and customer meetings assistance.
Requirements:
* Cert IV or higher in Electrical Engineering, Computer Science, or related field. Equivalent experience will be considered.
* Minimum of 5 years of relevant experience in field service engineering, preferably within the defense industry.
* Expert knowledge of avionics systems, radio communications, and related technologies, including but not limited to HF – VHF – UHF, Tactical Radio Systems (such as ARC-210, HF-9500), and military GPS systems.
* Proficiency in troubleshooting complex technical issues, both independently and as part of a team.
* Strong interpersonal skills with the ability to effectively communicate technical concepts to audiences, including clients and internal stakeholders.
* Experience with project management methodologies and tools, with a demonstrated ability to manage multiple projects simultaneously.
* Willingness to travel domestically and internationally as required by project assignments.
* Australian Citizenship and current NV1 security clearance.
Desirable:
* Bachelor's degree in electrical engineering, Computer Science, or related field.
* Experience working with military standards and regulations, including MIL-STD-810 and MIL-STD-461.
* Familiarity with virtual avionics procedures trainers and simulation technologies, tactical data links.
* Previous experience working with government agencies or military organizations.
* Certifications in relevant technologies or project management (e.g., AGILE Safe etc.).
* Knowledge of supply chain management principles and logistics processes.