Customer Service/ Administration Assistant
For over 20 years, Bidfood has provided quality ingredients to the foodservice and catering industry in Australia. With 50+ locations and a team over 2,300 nationwide, Bidfood is recognised as one of the country's leading distributors to the industry. A fulltime opportunity exists for an adaptable team player to join our Telesales team at our foodservice branch located in Albury.
About the Role:
Reporting to the Administration Manager this position is responsible for providing over the phone customer service and provide a high level of customer service to external customers in addition to performing other administrative tasks, reports and quality assurance tasks and audits.
Duties:
* Respond to customer queries via telephone, in person and by email in a professional and timely manner
* Liaise with purchasing and warehouse teams to ensure accuracy of supplier invoices, orders, resolve issues and provide information as requested
* Carry out Counter sales efficiently with a focus on excellent customer service
* Facilitate smooth processing of sales enquiries and customer orders and quotes
* Provide general administrative tasks with an emphasis on accuracy as required
* Conduct internal audits of the Quality and HACCP based food system
Skills and Experience:
* Confident phone manner and excellent communication skills
* Superior customer service skills with the ability to build and maintain successful working relationships
* Action customer queries appropriately and in a timely manner
* Strong organisational and planning skills, with the ability to prioritise and multi task
* Able to work as part of a team and autonomously
* Excellent computer literacy, including the ability to quickly learn internal systems
* Sales experience and an understanding of the foodservice industry or an allied industry would be an advantage.
About Bidfood Albury:
Bidfood Albury is more than just part of Australia's leading foodservice distributor – we're a regional hub supporting the heart of inland New South Wales. With strong ties to primary producing communities, our team services a wide range of local foodservice businesses, from schools and healthcare to cafés, pubs and regional hospitality venues. We understand the pace and needs of rural foodservice – and deliver with reliability, flexibility and genuine local care.
Bidfood can offer you:
* Staff Discounted Pricing on 4000+ items
* Access to online workforce development programs
* Team member access to Corporate Health Plans and other staff benefits
* Employee Assistance programs to support Staff and their families
If you believe you are the right person to join our team, please apply with your confidential resume.
Applications close: Friday 9th January 2026
Please note only shortlisted candidates will be contacted
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Are you vaccinated against Influenza and Covid19?
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