Overview
As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will help deliver the core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I emphasizes the personal and professional development of employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure comprises a large global portfolio of more than 200 data centers in 32 countries and millions of servers. We support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our design and operations, we continue to evolve to meet changing business demands.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We value respect, integrity, accountability, and an inclusive culture where everyone can thrive at work and beyond.
Responsibilities
- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
- Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all SLAs related to the warranty process.
- Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
- Maintain a robust focus on understanding the impact of work when completing tickets and Inventory and Asset Management (IAM) tasks.
- Maintain up-to-date and accurate information within various inventory management systems (e.g., configuration management databases, asset management repositories).
- Ensure detailed physical inventory tracking and staging.
- Help reconcile and report inventory discrepancies.
- Perform destruction of data bearing devices (DBD) following all SLAs and Microsoft policies as necessary.
- Notify management about stock shortages and escalate issues as needed.
- Comply with security and data management policies.
- Embody Microsoft culture and values.
Qualifications
- Required: High School Diploma AND 1+ year of experience in warehouse/supply chain in an IT environment, inventory management, retail, warehouse management, or a related field.
- OR equivalent experience.
Background Check Requirements
- Microsoft Cloud Background Check: This position requires passing the Microsoft Cloud background check at hire/transfer and every two years thereafter.
- Citizenship Verification: Verification of Australian citizenship to meet federal government security requirements.
- NV1/2, PV Clearance Assessment: May require an enhanced background check through the Australian Government Security Vetting Agency.
Preferred Qualifications
- 1+ year of experience in warehouse/supply chain in IT, IT and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
- OR equivalent experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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