Job Description
As a Community Welfare Advisor, you will be responsible for providing person-centred support to disabled people and their families. This includes offering advice on social care, health systems, and welfare benefits.
You will also support individuals to challenge unfair decisions and appeal care charges or benefit rejections. Additionally, you will provide face-to-face and telephone advice and information, assist with the completion of benefit application forms, and represent at tribunals.
Your work will involve signposting to other advice organisations and working collaboratively with partners and practitioners to make real change.
Required Skills and Qualifications
* Experience (formal or lived) of social care or welfare benefits systems.
* Strong communication skills – compassionate, clear and collaborative.
* Able to take information given by individuals and transfer it onto forms, some are online and some are paper based.
* An understanding of the Care Act 2014 and a commitment to the social model of disability.
* Excellent organisation, IT and time management skills.
* A team spirit, a proactive approach and alignment with our organisational values.
Benefits
* A welcoming, inclusive workplace with a brilliant team.
* Ongoing support and training to help you grow your skills.
* Flexible hours working arrangements.
* 25 days annual leave plus bank holidays, we offer an additional day per year of service up until 5 years.
Others
We especially welcome applications from disabled people, carers, and people from minoritised communities.
If you're not sure you meet every requirement but feel passionate about the role – we encourage you to contact us.