Employment Information
* Employment Type: Casual
* Position Classification: Administration Officer Level 2
* Remuneration: $66,608.03 – $68,817.27 (pro rata)
* Requisition ID: REQ649509
* Location: John Hunter Hospital
* Application Close Date: Sunday 3rd May 2026
b>Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate status in addition to meeting the selection criteria.
About The Role
An exciting opportunity exists for a motivated and detail‐focused Administration Officer to join the Clinical Information Department (CID) at John Hunter Hospital. The role supports the creation, maintenance and accuracy of the Digital Medical Record (DMR), ensuring high‐quality clinical information for patient care, reporting and legal requirements. This is a casual position within a 24/7 service with comprehensive training, structured support and ongoing supervision.
Key Responsibilities
* Provide high‐quality customer service as the first point of contact for telephone, email and face‐to‐face enquiries.
* Prepare, sort, scan, quality‐check, validate, and archive paper‐based health records into the Digital Medical Record system.
* Locate and retrieve health records for clinical care, medico‐legal requests, discharge analysis, clinical coding, research and other approved purposes.
* Ensure accuracy and completeness of documentation prior to scanning and escalation of discrepancies as required.
* Process release of information requests in accordance with privacy legislation, NSW Health policies and confidentiality requirements.
* Assist with audits, quality assurance checks and approved destruction of scanned records.
* Provide clerical and administrative support across the department, including relief duties as required.
* Work collaboratively within a team environment while also managing tasks independently.
* Maintain compliance with all relevant NSW Health policies, procedures and legislative requirements.
About The Team
The Clinical Information Department is a supportive and collaborative team committed to delivering accurate and efficient health record services. We pride ourselves on providing a welcoming environment where new staff are fully supported, encouraged to ask questions and guided through structured training. Our values include wellbeing, connection and regular social activities.
About You & Essential Criteria
You are a reliable, organised and detail‐oriented individual who values precision in health records. You thrive in structured environments, enjoy delivering excellent customer service and can adapt to a repetitive but essential role that directly supports patient care outcomes.
You Also Demonstrate
* Experience in customer service and/or clerical administration.
* A high level of attention to detail and accuracy with paper‐based and electronic systems.
* Strong communication skills, including effective listening and questioning in a service environment.
* The ability to work independently and collaboratively within a team.
* Proficiency in using computer systems and software to achieve work outcomes.
* Strong organisational skills with prioritisation of tasks and meeting deadlines.
* Flexibility and adaptability to changing priorities and workloads.
Why Join Us?
* A supportive team environment where your contribution is valued.
* Comprehensive training and ongoing development.
* The chance to build skills and experience in a critical hospital role.
* The satisfaction of knowing your work makes a real difference every day.
Eligibility for Employment
* Must be an Australian Citizen, permanent resident of Australia, a New Zealand citizen with a current New Zealand passport, or hold an appropriate visa that allows work in Australia.
* Temporary visa holders will only be considered in line with visa conditions and expiry dates.
* We do not sponsor visas for this position.
Category B Policy Compliance
Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Diversity and Cultural Recognition
We recognise and respect the continuing connection to land, water and culture of Aboriginal and Torres Strait Islander people. We pay our respects to Elders who hold and share cultural knowledge, heritage and relationships with the land. We acknowledge the many communities, staff and partner organisations that support and improve health outcomes across our footprint.
Benefits
Salary packaging options are available and may increase take‐home pay, including novated motor‐vehicle leases, relocation expenses and HECS/HELP debt. Full‐time employees may be eligible for additional benefits such as allocated days off (ADO), long service leave, paid maternity leave and meal expenses.
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