Hyatt Regency Sydney provided pay range: A$100.00/yr - A$100.00/yr
About Hyatt
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are looking for a leader who places care at the center of their leadership and is able to assist the Director of Rooms in delivering Hyatt’s brand promise to our guests and colleagues.
Benefits for working with Hyatt Include:
- Complimentary accommodation after 90 days of service (T&Cs; apply)
- Generous discounted accommodation worldwide within Hyatt
- Discounted accommodation for associates as well as friend and family
- Reward and recognition programs
- Learning and development opportunities
- Dry cleaning and discounted city parking
- The opportunity to join an international group with endless career opportunities
The Role
In this key role within the Rooms Division, the Front Office Manager will ensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum guest satisfaction. You will lead with purpose and care, whilst delivering Hyatt’s brand promise to our guests and colleagues.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
Role requirements:
- Demonstrate positive leadership characteristics, which inspire our colleagues to meet and exceed standards.
- Responsible for coordinating and managing Front Office operations, including Front Desk, Communications (telephones) and our Executive Lounge.
- Makes business decisions for the department and is responsible for both day-to-day running and long-term strategic development of each department.
- Partner with other operational roles within the Hotel to ensure a smooth Guest and Client experience at all interactions.
- Analyse guest data to develop and implement plans to exceed established goals and targets.
- Continual colleague growth and development to ensure support of the internal growth and development focus.
Our successful applicant will also:
- Have outstanding communication, presentation and problem-solving skills
- Have advanced Opera knowledge
- Be an effective leader of people
- Have previous experience in payroll management and rostering
- Have a minimum of two years Front Office Management experience in a large hotel environment (400+ rooms)
- Thrive working in a fast-paced environment where no two days are the same
- Flexible availability to work rotating shifts, including weekends, evenings, and holidays
- Only applicants with Full working rights will be considered. A Police Check may be required.
Hyatt is an equal employment chance employer committed to recruiting a diverse workforce and maintaining an inclusive culture.
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📌 Front Office Manager
🏢 Hyatt Regency Sydney
📍 City of Sydney