About the Role
* Responsible for Team Leaders, Guest Service Officers and Bell Attendants, ensuring maximum guest satisfaction and adherence to hotel standards.
* Assist the Front Office management team in efficiently managing the department according to established goals, providing a courteous, professional, efficient and flexible service at all times.
* In consultation with the Housekeeping Manager, ensure a high standard of cleanliness in lobby and public areas and that cleaning schedules are strictly adhered to.
* Assign duties and responsibilities to subordinates, assisting the rooms employees in their duties.
* Supervise all front desk services, ensuring they are available and carried out with utmost efficiency and professionalism.
* Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and satisfaction of guests.
* Handle guest, internal customer complaints and inquiries courteously and efficiently, following through to resolve problems and exceed expectations.
* Coordinate VIP movements with relevant departments as advised.
* Assist the Event team with coordination requirements prior to and during events, including accommodation, amenities, food & beverage and other required services as specified by guests.
* Encourage employees to be creative and innovative, challenging and recognising them for their contributions to the success of the operation.
* Support departmental trainers through ongoing feedback and assistance at monthly meetings.
* Focus on improving productivity, manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
* Be familiar with cashiering functions.
* Assume a 'Deputy Warden' role in the event of an emergency.
* Salary Range: $77K - 80K.
Qualifications
* Well-developed communication and customer relations skills.
* Well-developed computer skills, particularly MS Office, email and Hotel Property Management system (OPERA).
* Good trainer, able to facilitate at all levels.
* Comprehensive knowledge of business needs, financial reporting and productivity requirements.
* University degree/diploma in Hospitality or Tourism Management is desired.
* 2-3 years of relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity.
Benefits
* Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.
* Access to complimentary and discounted Hyatt accommodation worldwide.
* Access to internationally recognised learning and development programs and opportunities.
* Access to an employee assistance program and paid family leave benefits.
* Being part of a diverse and inclusive team passionate about their work.
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