We're looking for a highly organised and customer-focused Sales Support Coordinator to join the NSW team at Kattsafe.
This role is the vital operational link between our Sales team and our customers — ensuring a seamless journey from quote to delivery. By managing the administrative and logistical details, you'll enable our Sales professionals to focus on strategic growth, while ensuring exceptional service delivery across our established markets.
If you thrive on coordination, accuracy and supporting others to succeed, this could be the perfect role for you.
About Kattsafe
Kattsafe is a purpose-led organisation delivering trusted height access and fall protection solutions worldwide. Our purpose is simple: we save lives.
Our culture is guided by our values: Care Staunchly, Lead with Support, Create Change, Earn Trust.
Key Responsibilities
* Coordinate new customer setup and onboarding processes (Academy, Training, Builda and pricing).
* Prepare accurate customer and project quotes in line with company guidelines.
* Manage CRM data integrity, including order tracking, reporting and customer updates.
* Create and maintain CRM deals from daily quote opportunities.
* Capture project deal information against sales orders to support reporting on sales wins.
* Manage Lead Pass-On (LPO) documentation and coordination between Sales and customers.
* Enter and coordinate large quotes for estimating (including Goodman/Frasers projects).
* Provide day-to-day administrative support to the Sales team.
* Deliver exceptional customer service via phone, email and face-to-face interactions.
* Support office and warehouse consumables ordering (regional offices).
* Provide administrative and wellbeing support to the Regional team (where applicable).
* Assist with People, Safety and Quality initiatives, including PPE compliance and site entry requirements.
About You
You are proactive, detail-oriented and take pride in delivering outstanding service. You enjoy working behind the scenes to ensure everything runs smoothly and accurately.
You will bring
* Excellent written and verbal communication skills.
* Strong organisational and time management skills.
* An understanding of the sales process from enquiry to delivery.
* The ability to identify and escalation potential sales opportunities or customer issues.
* Experience with order management systems (Infor preferred).
* Working knowledge of CRM systems (HubSpot experience highly regarded).
* High attention to detail and accuracy in order processing.
* Confidence working cross-functionally with Sales, Operations and other teams.
* Understanding of customer pricing structures, discounts and promotions.
* General office administration experience.
Why Join Us?
At Kattsafe, you'll be part of a purpose-driven organisation where your work directly supports safety outcomes and helps save lives. You'll join a supportive team environment that values collaboration, accountability and continuous improvement.
If you're ready to play a pivotal role in supporting sales success and delivering exceptional customer experiences, we'd love to hear from you.
Application Questions
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Sales Support Coordinator?
* Which of the following Customer Relationship Management (CRM) systems do you have experience using?
* Do you have experience using Microsoft Excel?
Only shortlisted candidates will be contacted.
Kattsafe is committed to diversity and inclusion and encourages applications from all backgrounds.
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