Customer Service Specialist - Shannons
Job No: ******
Toowoomba
Permanent Full Time
Insurance
A 4
Drive your career forward with Shannons Join our team of Motor Enthusiasts in Toowoomba
Start Date: Wednesday 5th November
We're looking for motoring enthusiasts to join Shannons in full-time roles with flexible shift options (see below).
At Shannons we dont just insure vehicles we live and breathe them. Join a team of genuine enthusiasts who share their passion daily helping customers protect what they love most.
This isn't just a job its your chance to connect with like-minded people share your passion and make a real difference.
What you'll do
As a Motor Enthusiast Underwriter you'll use your motoring knowledge to support customers who care deeply about their vehicles just like you. From providing tailored advice to protecting their pride and joy your expertise will make all the difference.
You'll be responsible for:
Handling inbound calls from fellow enthusiasts and delivering expert advice with genuine enthusiasm
Helping customers find tailored insurance cover or update their existing policy whilst making the complex simple
Share your passion for all things motoring in every conversation and connect authentically with customers about their vehicles
Navigating multiple digital systems efficiently to provide accurate and timely support
Use a balanced scorecard framework to meet achievable performance targets and quality standards
Completing 7 weeks full-time comprehensive onsite training to set you up for success
What you'll bring
A well-developed passion for vehicles and the ability to engage authentically and professionally with our enthusiast customer base
Strong customer service experience
Clear confident communication skills with the ability to simplify complex information
Strong technical proficiency and the ability to navigate multiple systems
A growth mindset enthusiasm to contribute to a collaborative team and drive to achieve personal and team targets
Full commitment to the nominated shift pattern and full-time 7-week training program
A suitable home workspace or willingness to set one up for hybrid working
Shift Options
We're currently recruiting for full-time positions in Toowoomba with the following shift option :
Monday to Friday 37.5 hours per week start window 9 : 00am-11 : 00am
Start window means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected.
What we can offer you
Competitive salary : $******** including 12% super
Additional incentives : Penalties on eligible shifts & performance-based incentives
Work-life balance : Flexible work options 50% in office 50% work from home
Leave benefits : 20 weeks paid parental leave emergency response leave military service leave
Perks & discounts : Discounts across 400 major retailers
Career growth & development : Recognition programs career development pathways study support
Community & giving back : Paid volunteer leave matched giving through our community programs
Find our full list of benefits here - Employee benefits Suncorp Group
Work from home requirements
As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however you must organise the following :
Good quality internet connection
Ergonomic set up including keyboard
Mouse
Dual screens
Desk
Chair and a private space.
About Shannons
Shannons is Australias leading insurance provider for motoring enthusiasts. We are also one of Australias leading motorcycle insurance providers and support more than **** car and motorcycle enthusiasts events throughout Australia every year.
We are proud to be a part of the Suncorp Group family alongside some of Australias most trusted and diverse names in insurance. Together we share a drive to make the complex simple and bring out customers peace of mind when it matters most.
Chase the sun apply online today.
At Suncorp we are committed to building futures and protecting what matters. We value the unique experiences insights and diverse workforce that benefits our people our business and our customers. We love to see your application and speak with you even if you do not match the above mentioned.
Advertised: 01 Oct ****
Applications close: 15 Oct ****
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Required Experience : IC
Key Skills Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Employment Type: Full-Time
Experience: years
Vacancy: 1
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