Job Summary
The role of Administration Officer involves providing administrative support and assisting the site with rostering to provide effective coordination and rostering of operational areas, visits processing, switchboard, and other general administrative tasks as required.
Key Responsibilities: Coordinating and maintaining staff rosters to ensure optimal shift coverage, Supporting professional visit scheduling and handling general visit inquiries, Managing switchboard operations and fielding incoming calls with professionalism, Completing data entry and supporting key administrative processes including medical admin, Liaising with operational managers and workforce management teams to support daily staffing needs, Upholding confidentiality, accuracy, and attention to detail in all administrative functions.
Requirements
* Strong proficiency in Microsoft Office (especially Excel and Word)
* Excellent written and verbal communication skills
* Accuracy and efficiency within systems
* A high level of professionalism, integrity, and helpful phone demeanour
* The ability to interact with a range of stakeholders and maintain confidentiality
* Knowledge of rostering and payroll systems is highly desirable
Benefits
This is a permanent, full-time role based in Adelaide, South Australia. The Administration Officer will collaborate with the Administration Manager and other operational teams to maintain a safe and structured environment. Serco offers a supportive and inclusive team culture, making an impact at Serco, access to Serco's Employee Assistance Program, ongoing training, learning, and development opportunities, work in a purpose-driven environment supporting public safety, long-term career pathways with a global organisation, and flexible benefits to suit you in every stage of your life and career.
About the Team
You'll thrive in fast-paced environments, love being organised and take pride in offering excellent customer service. You bring a professional demeanour, strong communication skills, and a high level of integrity. You enjoy being a part of a team that supports essential justice services.
What We Offer
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services. By joining us, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.