* Want to make a difference in the life of others?
* Want to work with a great, award-winning team?
* Monday to Friday!
* Suit School Hours availability
Superior Home Health Services is a full-offer, community care organisation providing in home health care with a difference. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas. We are currently looking for a motivated and enthusiastic Administration/Rostering/Scheduling Officer (Client Services Officer) to join our corporate support team based in Gympie.
We are looking for a self-starter who is tech savvy, has experience with Microsoft office and outlook, has experience with a client database, is a quick learner, comfortable in asking questions, works well in a team, and has a professional manner with great communication skills.
In this role you will be responsible for liaising between many stakeholders including clients, or their families or representatives, and the clinical team, care delivery team, corporate services team, our referral partners, and industry bodies so your positive attitude and friendly and welcoming personality will bode you well.
Your main responsibilities will be to:
* Work with the care coordinators to ensure client schedules provide the level of continuity and consistency they expect.
* Manage Home Care Package funding administrative tasks and procurement of goods/external services.
* Provide a courteous, knowledgeable and reliable liaison between clients, the public and staff members, by providing administrative services in order to ensure effective and efficient operations.
* Manage the day-to-day office administrative tasks as directed by management, with a flexible and team driven approach.
* Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
* Ensure notes, correspondence and documentation are accurate and updated in a timely manner
To be suitable for this role you must have:
* Resilience is essential - this is a challenging industry
* Ability to negotiate with all stakeholders
* Excellent and demonstrated customer service knowledge and skills
* Proficient in relevant computer applications, and data entry, as well as an ability to learn and adapt to new computer systems
* Strong written and verbal skills
* Possess, or willingness to undertake, a national police check, NDIS Worker Screening Check and working with children check as part of the pre-employment checks.
* Knowledge of current social services sector, including client centered care, is essential
* Experience with rostering/scheduling staff would be favourable but not essential
Preference will be given to applicants who hold a qualification in Aged Care, Disability Care, Nursing, or Occupational Therapy.
This role will commence as permanent part-time. and hours negotiable for the right applicant.
If this sounds like you, please apply directly ASAP as we are looking for someone to start as soon as possible.
Job Types: Part-time, Permanent
Pay: $32.00 – $34.00 per hour
Benefits:
* Employee mentoring program
* Professional development assistance
* Referral program
Experience:
* relative community based: 2 years (Preferred)
Licence/Certification:
* Driver Licence (Required)
* Qualification in Individual Support/Nursing/Allied Health (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person