Overview
O’Reilly’s Rainforest Retreat is a household name in the tourism industry. Since opening in 1926 the O’Reilly family have grown the business to accommodate up to 500 people across the Retreat, Villas and camp ground, while providing exceptional service and experiences through the Lost World Day Spa, multiple food and beverage outlets and an extensive range of outdoor activities.
An opportunity has become available to lead the vibrant and friendly front of house team. We are looking for an experienced Front Office Manager who will lead the team in providing friendly and efficient service to all of O’Reilly’s guests.
What can O’Reilly’s offer you:
An opportunity to develop your leadership while providing exceptional service to guests.
Established, supportive and fun team environment
Save money with subsidised meals & accommodation on site (if required)
Join in with O’Reilly’s guided activities when you’re not working
A unique and beautiful work location
About the role:
The role will involve;
Leading and mentoring the Front Office team in providing our guests with warm, friendly and efficient service from the moment they arrive, right through until the time of their departure
Maintaining and enhancing processes to ensure a smooth and efficient process of check/check out
Answering queries from our guests in a prompt, efficient and courteous way
Processing financial transactions accurately
Promote and up-sell O’Reilly’s facilities and experiences through strong product knowledge
Handling guest issues and complaints
Answering Reservation inquiries
Contributing to the monthly Heads of Department Meetings focusing on the operational procedures of the business
What we look for:
A minimum of 12 months experience in a hotel front of house leadership environments
Newbook PMS and/or RMS experience preferred
Advanced knowledge of MS (word, excel and Outlook)
Immaculate presentation and grooming
Excellent oral and written communication skills with an eye for detail
Ability to work autonomously as well as part of a team, in a fast paced and agile environment
Demonstrated robust people skills
A positive and enthusiastic attitude with a guest-oriented approach to problem solving
Authentic and friendly disposition
If you would like to join the O’Reilly’s Team please submit your application via the ‘Apply’ button.
Responsibilities
- Leading and mentoring the Front Office team in providing guests with warm, friendly and efficient service from arrival to departure
- Maintaining and enhancing processes for smooth check-in and check-out
- Answering queries from guests in a prompt, efficient and courteous way
- Processing financial transactions accurately
- Promoting and upselling O’Reilly’s facilities and experiences through strong product knowledge
- Handling guest issues and complaints
- Answering reservation inquiries
- Contributing to monthly Heads of Department meetings focusing on operational procedures
Qualifications
- A minimum of 12 months experience in hotel front of house leadership
- Newbook PMS and/or RMS experience preferred
- Advanced knowledge of MS Word, Excel and Outlook
- Immaculate presentation and grooming
- Excellent oral and written communication skills with an eye for detail
- Ability to work autonomously as well as part of a team in a fast-paced environment
- Demonstrated strong people skills
- A positive and enthusiastic attitude with a guest-oriented approach to problem solving
- Authentic and friendly disposition
Application
If you would like to join the O’Reilly’s Team please submit your application via the ‘Apply’ button.
Insights
O’Reilly’s Rainforest Retreat has been a sanctuary for bird and other animal lovers since the early part of last century, and enjoys international recognition as one of the premier birdwatching locations in Australia. There is countless wildlife at Lamington National Park. More than 160 species of sub-tropical birds and other native wildlife make their home in the rainforest.
Call to enquire about seeking out these rare creatures with the help of our expert guides.
Source: This is an extract from the company's own website.
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