Job Title: Tournament Services Coordinator
We are seeking a skilled and experienced Tournament Services Coordinator to join our team. This is an exciting opportunity to work with us in delivering the Australian Open 2026.
As a key member of our team, you will be responsible for supporting the AO Transport Team with tournament administration and planning for AO26.
* Manage team rosters, including updates, replacements, and fatigue management to minimize overtime.
* Prepare and implement a shift swap procedure for AO26.
* Attend monthly meetings with AO Transport Supervisors and provide ongoing feedback.
* Work within the Transport team during AO to support operations and assist the Tournament Services Lead.
In this role, you will be required to ensure that all tasks are completed efficiently and effectively, while also providing excellent customer service and communication skills.
Requirements:
To be successful in this role, you will need to possess:
* Demonstrate proficiency in Rosterfy (highly desired), Microsoft Office, databases, and other web-based applications.
* Bring strong administrative skills, with high attention to detail and experience working within established systems.
* Possess a solid understanding of transport requirements at major events.
* Show outstanding communication and customer service skills, with the ability to build rapport, engage across diverse backgrounds, and remain calm and resilient under pressure.
* Be prepared to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia.