Social Futures assists those experiencing homelessness by providing supportive and safe temporary accommodation. This role works within a 24/7 residential location in Tweed Heads South and ensures a high level of customer satisfaction, continuity of safety and security for those accessing temporary accommodation as well as assisting the program staff with administrative tasks.
To be successful, you will have the ability to work in a multidisciplinary team and understand working with people experiencing homelessness or complex needs, can work collaboratively with key stakeholders, and actively monitor the site from a front of house position.
* Provide a high level of customer service to participants and visitors as the first point of contact at the site
* Monitor activities, implement emergency response protocols, and escalate incidents to the right channels and complete associated event reports
* Provide administration tasks for the centre for both the Accommodation Services team and the Community Housing team to support effective operations of the site
* Monitor access to site via use of security systems, and observe ongoing security to ensure safety for all accessing temporary accommodation
* Assist with data entry for document and record control systems including updating registers and maintaining archived files and records
We are looking for a passionate individual with a desire to make a difference. The successful candidate will have:
* Understanding of working with people with complex or high needs, or with people experiencing homelessness and managing own boundaries
* Demonstrated experience working in an administrative role with the capacity to complete tasks as directed within timeframes and reporting guidelines
* Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders
* Demonstrated emergency or crisis response experience along with a mature, compassionate, common-sense approach to working with people with complex needs.
* Demonstrated organisational, time management and administrative skills with the ability to plan, prioritise and meet deadlines
* Ability to use technology including security systems to effectively undertake a wide range of administrative functions
If you have relevant skills and experience working in the homelessness or related sector/industry and are a passionate individual dedicated to making positive change in the community, this is the role for you.
How to Apply:
A cover letter demonstrating how your skills, education and professional experience meet the requirements of the role as outlined in the position description, should be submitted with your application.
To access a position description please click apply or click here.
Applications close Wednesday 8th April 2026
We ensure clear communication and a response for every applicant.
For more information about Social Futures please visit our website:
For further information, please contact Meryl Alley on 0428 247 ***
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