Location : Ipswich, travel is fully paid when working off-site
Hours : Full-Time (zero hours), Monday-Friday (9am-5pm)
About PSI
Join Us at PSI - Where You Belong, Grow, and Thrive
At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.
About the Role
We are seeking professional, knowledgeable and driven individuals to join our test centre teams of TCA's (Test Centre Administrators / invigilators). You will be responsible for the supervision of exams and the efficient delivery of tests to test takers, ensuring that relevant procedures and guidelines are always followed.
This is a full-time (zero hours) opportunity with working hours Monday-Friday (9am-5pm).
Role Responsibilities
* Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process.
* Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment.
* Verifying customer / test taker personal identification documents and explaining the exam testing process / rules.
* Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment.
* Champion accessibility by offering support to individuals with special requirements.
* Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment.
* Setup workstations and equipment flawlessly, ensuring the stage is set for success.
* Uphold the highest standards of integrity, ensuring tests are supervised impeccably.
* Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
* Performing test centre opening and closing procedures.
* Some housekeeping duties such as vacuuming floors and sanitizing. keyboards / workstations after each test taker has finished their exam / test.
* Be the bridge between dreams and reality, as you provide test results that shape careers.
* Ensure all test centre and wider PSI policies and procedures are followed.
* Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers.
* Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate.
Knowledge, Skills and Experience Requirements
* Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1-year validity left on the passport.
* You must be a UK resident with a minimum of 5 years continuous residence in the UK.
* High school diploma, GCSE, or local country equivalent.
* Experience in similar roles is an advantage; however, not essential as full training will be given.
* Customer-facing experience is an advantage.
* Strong communication and customer service skills.
* An ability to work under pressure and sometimes deal with difficult situations.
* Strong attention to detail.
* Ability to work as part of a team.
* Proficiency in Microsoft Office software is a plus.
* Basic computer knowledge.
* Physical agility to stand and walk for 40% of your shift.
* A commitment to maintaining exam security.
At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you.
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