Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role is important
The Salvation Army Sydney City Salvos Corps offers an open door of hope, healing and restoration for anyone and everyone. We share the love of Jesus by caring for people, creating faith pathways, building healthy communities, and working for justice. The Salvos offers hope, purpose, and fulfillment for anyone seeking connection, guidance, social support and/or community. The Sydney City Salvos Reception team plays a vital role in fostering a warm and welcoming environment in alignment with the mission of The Salvation Army.
About the role
This role is responsible for managing the reception area, greeting community members and guests with empathy and care. A trauma-informed approach is essential, as many visitors may be experiencing homelessness, facing complex challenges, or in distress. The team provides support and appropriate referrals in accordance with The Salvation Army's "no wrong door" policy. Additionally, this role offers administrative assistance to various expressions within Sydney City Salvos as needed.
This is a Permanent Part-time opportunity, 15.2 Hours per week, based in Surry Hills NSW.
You will successfully- Deliver quality service in meeting and greeting clients, community members and visitors in a professional and courteous manner.- Effectively identify and refer people to relevant assistance i.e. community services and/or pastoral support as needed- Undertake administration and general clerical activities, and assist other team members, as directed by line manager- Adhere to Work Health and Safety obligations in line with TSA Policy & Procedures & relevant legislation- Participate in team activities, staff meetings, training and supervision as required- Contribute to a workplace environment which supports peers, develops teamwork and ensures the provision of quality services for TSA clients- Undertake supervision and ongoing professional development enhance service delivery and practice, as required for the role
You will have- 2+ year of previous experience in community services or reception- A NSW Employee Working With Children Check- Qualifications in Community Services (Cert 3 or higher) highly regarded- Strong communication, empathy and interpersonal skills- An understanding of issues relating to homelessness, mental health, addiction and complex needs- Ability to work flexibly with a diverse range of staff, volunteers and professional contacts- Experience working with business administration processes- Understanding of and commitment to the mission and values of The Salvation Army- Moderate physical fitness to climb up and down fire stairs during drills,safety checks and in the event of an emergency.- First aid certificate (or willingness to complete)- Mental Health First Aid (or willingness to complete)- Aggressive response training completed (or a willingness to complete)
What we offer- As a registered NFP we offer our eligible employees real and meaningful benefits such as;- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)- Flexible working conditions- Health, fitness and financial discounts / benefits- Paid parental leave - 12 weeks- Up to 8 weeks leave per year through our purchase leave scheme- Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity- Purpose driven career which has positive social and sustainable outcomes- Employee Assistance Program - Independent confidential counselling service;- Opportunity for career development;- An inclusive culture of dedicated, passionate and professional team members- Positively supporting and impacting the lives of others through your career contribution
How to Apply
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_