Be part of a dynamic organisation creating meaningful experiences for customers.
We have an exciting opportunity for a Front Office Receptionist to join our team at RACV Cobram Resort. As the face and first point of contact, you will provide exceptional customer service skills to deliver an outstanding experience for our members whilst at the reception desk.
* You will be on your feet, handling check-ins and check-outs, answering calls, and assisting with requests and general enquiries.
* Deal with guest enquiries after 6 pm via the after-hours phone, ensuring their needs are met promptly.
* Lock up resort areas such as the swimming pool, maintaining a safe and secure environment for our guests.
* Manage after-hours bookings received via email, providing a seamless experience for our members.
* Rostering to meet peak business demands; shifts vary across a 7-day rotating roster in the afternoon/evenings, weekends, and public holidays.
What we offer
As a Front Office Receptionist, you will enjoy:
* Ongoing training and career-developing opportunities to enhance your skills and grow within the organisation.
* A supportive team environment where you can thrive and make a real impact.
* The chance to work in a fast-paced role that requires excellent administration and organisational skills.
* An opportunity to develop high attention to detail and work well under pressure.
* The ability to deliver a high level of customer service, making a positive difference in the lives of our members.
About us
We are Victoria's largest member organisation, dedicated to improving the lives of Victorians by addressing their needs in mobility, home, and leisure. Our nine RACV Resorts provide unique dining experiences, luxury day spas, and discounted Member rates, making us an integral part of making this ambition a reality.