Job Title: Department ManagerAs a Department Manager, you are responsible for supporting the sales and profit goals by setting a plan for your department to deliver a great customer experience in line with your store. You ensure you have a great team and support their development through succession planning, talent development, and structured performance management based on results, values, and leadership.Key responsibilities:Regularly analyze and follow up on sales & profit KPIs for your department and, together with the Visual Merchandisers, take action to maximize sales.Drive the Hello Member program in line with country goals.Ensure your department continuously meets H&M standards and follow up using the Customer Experience Tool.Collaborate with your Visual Team to implement the Commercial Handbook.Evaluate and manage your team's performance; provide regular feedback, conduct performance reviews, develop plans, follow up, and take appropriate actions to improve performance and develop your team.Actively work with a talent pipeline within your department to support business and store needs.QualificationsTo succeed as a Department Manager, you should be a positive, inclusive, and creative leader who enjoys being on the shop floor with colleagues and customers. You have a desire to learn and grow, sharing this passion with your team of Sales Advisors. Your commercial mindset and coaching approach motivate you to see actions turn into results. You understand that delegation is key to team growth and store success. You are communicative, socially confident, and foster positive interactions with colleagues and customers.What you need to succeed:Customer-centric mindset.Experience analyzing commercial reports and creating plans to maximize sales.Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.Excellent communication and relationship-building skills.Ability to delegate, follow up, and provide straightforward feedback to coach and develop your team.Previous leadership experience in a similar role with proven results in driving KPIs and team development.Additional InformationThis is a full-time role. Applications are accepted only through our career page due to data policies.Benefits: We offer attractive benefits and extensive development opportunities globally. All employees receive a staff discount card applicable across all H&M Group brands, including H&M (Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. Benefits may vary by country and employment type.Inclusion & Diversity: H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We value a workforce that shares knowledge, experience, and ideas, positively impacting how we address challenges and relate to colleagues and customers worldwide. We aim for a fair and unbiased recruitment process, and therefore, we kindly ask applicants not to attach a cover letter, as they may contain information that could trigger unintentional biases.Company Description: H&M is a fashion brand offering the latest styles, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our mission is to provide fashion and quality at the best price sustainably. Learn more about H&M here.
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