Job description:
About the Role:
You will be able to contribute to CSBP’s growth and profitability by providing high standards of customer service and perform administrative functions through the efficient and cost effective provision of services to Distributors and end user Customers.
As a crucial part of the team, you will liaise with various internal departments (Despatch, Sales) and key external stakeholder including, customers, fertiliser distributors and sales agents, service contractors, suppliers and fertiliser road transport companies.
We are looking for someone with strong customer service skills who enjoys working with diverse groups of people and building positive relationships. This is a fantastic opportunity to develop your skills and make an impact in our growing business.
Your key responsibilities will include:
- Support CSBP’s credit client administration (invoicing, banking, reporting).
- Ensure communication and liaise with Accounts departments.
- Scheduling and arriving and, despatching of customer products.
- Conduct a professional efficient service to Regional/Area Managers and customers, providing information on all administration and Marketing Programmes.
- Liaise with sales team to manage intake stock and customer intake forecasts.
- Undertake bulk waste recordings and record contractor hours.
- Coordinate with sales and operations as to product availability.
- Prioritising your safety, and the safety of others in all practices.
Do you have a mixture of the following skills and experience?
- A background in customer service, with a high level of integrity.
- Excellent phone manner and overall communication skills.
- High level of attention to detail and ability to work unsupervised.
- Ability to work on a rotating shift roster, including early starts, late finishes and the occasional Saturday shift.
- Strong organisation skills with the ability to handle and prioritise multiple tasks.
- Experience using computerised sales systems and proficient in MS Office applications.
- High level of problem solving capability and the ability to learn new systems quickly.
- Ability to handle a high volume of work & challenging situations.
- As part of our recruitment process we require all candidates to undertake a pre-employment medical including a Drug & Alcohol test.
- Ability to work in a adaptable work environment.
Why Wesfarmers Chemicals, Energy and Fertilisers (WesCEF)
Right now at WesCEF, we are looking for ambitious individuals eager for the chance to shine and thrive in their career. In return, we offer the recognition and reward you deserve for making a real impact every working day.
We are committed to building a talented, engaged and diverse team who reflect the communities we work within. Our work environment embraces a mix of thinking, skills and experiences, which in turn helps us deliver innovation and improved business results.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.
Applications close: 5pm (AWST) Monday 8th December 2025
Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence, and/or reference checks.
We reserve the right to commence the recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.
Agency applications will not be accepted.
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