Job Description
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide, you'll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. Based in Woolloomooloo, Sydney, Nayax's proprietary software and hardware provide a complete solution including connectivity, credit card clearing, marketing tools and software for remotely managing unattended points of sale.
Nayax is looking for a strong Technical Support agent to join the Technical support team, to be a key point of contact for Nayax's customers across Australia. This is a great opportunity to work closely with the Team Lead & Technical Director in a fast‐paced environment, solving critical technical issues and providing exceptional customer service in accordance with our SLA's. If you are analytical and like solving problems but are also a great communicator, this role is for you.
Your Key Responsibilities
* Provide daily support to customers with technical issues over the phone and email and to be able to quickly resolve issues and ensure customer satisfaction.
* Manage technical support tickets from start to finish, including escalating issues to the Tier 2 Support team for further investigation and resolution.
* Understand and document the customer's requirements, manage expectations, and provide excellent customer service.
* Engage with a variety of teams across the business.
* Maintain and constantly improve internal knowledge base and workflows.
* Occasional weekend shifts.
* Ad hoc tasks.
Requirements
What Makes You a Great Fit:
* Preferably 1‐2 years of technical support experience with a global company.
* Ability to learn new technologies quickly & independently.
* Fluent in English with excellent verbal and written communication skills.
* People person who enjoys customer interaction and getting customers excited about Nayax solutions/products.
* Availability to work full‐time and the occasional weekend shifts.
Why Join Nayax
* Experience in payments or financial industry
* Knowledge of Customer Relationship Management Salesforce & ServiceNow
* Training and knowledge base management experience
* Monthly bonus (achieving KPI's)
* Half‐day group activity
* Birthday leave
* Health cover
* After reaching 1 year of employment
Learn More About Nayax
Founded in 2005, Nayax provides an end‐to‐end platform for payments, empowering businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer‐first mindset and commitment to in‐house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world. We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions. With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments. At Nayax, we believe in creating long‐term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value‐added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
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