This is a hands‐on communications role at the heart of a major transformation program within BOQ's Retail Bank. As Communications Manager, Project Lead, you'll work closely with the Senior Product Manager, Transformation, owning end to end communications for a large-scale banking migration and enabling customers and frontline teams to navigate complex product and platform changes with clarity.
You'll lead the design and delivery of customer and staff communications across multiple channels, from email, SMS and direct mail through to FAQs, landing pages, in‐app messaging and internal content. Working closely with Product, Change, Digital, Marketing, Contact Centre and Risk teams, you'll translate complex product and regulatory change into clear, plain English messaging that puts the customer first.
In this role, you'll also manage communications across multiple migration cohorts and key moments (before, during and after migration), ensuring messages are clear, well‐sequenced, consistent and timely. You'll also play a critical role in governance and risk, partnering with Legal and Compliance to ensure every communication is accurate, approved and fit for purpose.
If you enjoy working in fast‐moving environments, influencing and shaping outcomes through problem solving and cross‐functional collaboration, and seeing your work make a real difference to customer experience, this role will give you both challenge and impact.
About you
You're a strong communicator who thrives on turning complexity into clarity. You're comfortable working across multiple stakeholders and know how to bring people together to land the right outcome, even when priorities shift or information is still evolving.
You bring experience delivering customer communications in complex or regulated environments, and you're naturally detail oriented, with a strong sense of accountability for accuracy and risk. You're organised, structured and able to juggle multiple workstreams at once, without losing sight of the customer experience.
You're also someone who:
* Enjoys influencing and partnering across cross‐functional teams, including Product, Change, Risk, Legal and Digital
* Has strong written and verbal communication skills and a passion for plain language, customer‐first messaging
* Looking to project‐manage and own end‐to‐end communication programs, timelines and approvals
* Brings a proactive, solutions‐focused mindset and takes ownership of outcomes
* Adapts well in environments with ambiguity, change and competing priorities
Experience within financial services or large transformation programs is highly regarded, but above all, you're someone who cares about doing things well, supporting teams through change, and delivering communications that genuinely help customers feel informed and supported.
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well‐being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
* Flexible working arrangement - Balance your work and personal life with ease.
* Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
* Salary sacrificing options - Maximise your take‐home pay with our salary packaging options.
* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
* Purchase additional annual leave - Need more time off? You can buy extra leave days.
* Discounted private health insurance plan - Take care of your health with our special rates.
* Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
* Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
* Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti‐Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
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