Level Up Your IT Career with Us!
Hey there tech superstar!
Want to be part of something awesome? We're on the lookout for an IT Help Desk Coordinator to join our amazing Melbourne team! If you love solving tech puzzles and helping people, this could be your perfect next move.
What You'll Be Doing:
- Manage the existing infrastructure both on prem and on the cloud (AWS/Azure)
- Ensure seamless integration between the two offices (Melbourne & NY) where necessary
(Ex/ file servers)
- Lead infrastructure upgrade projects (ex/ File server/firewall/domain controller/SharePoint
migrations etc)
- Ensure 24x7 uptime for critical infrastructure.
- Setup/Monitor critical services/jobs running on servers, virtual machines.
- Ensure that proactive measures are taken to ensure the security of the network.
- Ensure compliance to client side MSAs from a network infrastructure/security lens.
- Server set up/maintenance, future proofing, and support.
- Providing investigation and diagnosis of infrastructure related issues.
You'll Love This Role If You:
- Are analytical and a logical thinker with creativity for solutions
- Possess confident and strong oral and written communication skills.
- Display an attention to detail and concern for accuracy.
- Appreciate the impact of problems on stakeholders and how problems impact individual’s work.
- Be able to work autonomously and display initiative in a calm and efficient manner.
- Has personal drive and integrity.
Why Join Us?
We're not your average company - we're a buzzing marketing analytics firm
Brand new, tech-loaded office
Awesome learning opportunities
Bike station available (no more parking stress!)
Dress for your day policy (goodbye stuffy dress codes!)
About Us:
We are looking for driven, curious and bright people to be a part of our dynamic and innovative team. We are more than a Customer and Marketing Analytics, Strategy and Advisory firm with a 30 year history. We are focused on driving impactful outcomes for our clients and successful career-building outcomes for our colleagues. We are a leading customer and marketing analytics and strategy advisory firm with offices in Melbourne and New York. We take pride in helping our premium range of corporate clients to drive customer and market share growth. We trust our team to get the job done. We support diversity and inclusion at all levels and acknowledge and reward performance.