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IHRP-SP | HRBP @ LANDI Global | Payment & Merchant Solutions
About the Company
LANDI leads in payment and merchant professional solutions, distributing millions of POS devices yearly, totalling over 100 million units shipped. Our portfolio includes ECRs, Google-certified devices for indoor/outdoor mobility, and a comprehensive suite of solutions. Committed to innovation and quality, LANDI actively shapes the future of commerce.
About the Role
We are seeking a detail-oriented, proactive self-starter with a can-do attitude to lead and support our administration and sales operations in the Pacific region, specifically covering Australia and New Zealand. Based in Sydney, this role is a sole charge position which will serve as the interface between the team and our customers in the Pacific, and act as the key operational liaison between our Pacific markets and our headquarter in Singapore. The successful candidate will have strong experience in office administration, supply chain distribution, sales administration, after-sales service, and regional cost management. This is a pivotal role responsible for building, executing, and scaling administrative and operational processes across the region.
This role is a sole charge position which will serve as the interface between the team and our customers in the Pacific, and act as the key operational liaison between our Pacific markets and our headquarter in Singapore.
Responsibilities
General Administration
* Primary point of contact for staff, clients, and external stakeholders, providing exceptional customer service both internally and externally.
* Organise and develop the office's operations and procedures including collaborating with the team to identify and implement new processes or process improvements, SLAs and escalation paths for resolution of customer issues.
* Act as the regional liaison with HQ functions (logistics, finance, product, customer service).
* Communicate clearly with stakeholders across multiple time zones.
* Provide regular updates and insights to HQ on market needs, cost performance, and operational challenges.
* Collaborate with Finance on invoicing, credit control, and payment follow-up processes.
* Day to day general administration for the team.
* Prepare ad hoc reports, presentations and coordination of documentation for tenders, RFPs etc.
* Organise events and meetings as and when required.
Demand Planning & Sales Administration
* Provide support to the sales team to drive accurate demand forecasting.
* Support order management processes.
* Track key sales metrics and generate operational reports for performance analysis.
* Track service quality metrics and improve regional service capabilities.
Supply Chain Management
* Plan and oversee the end-to-end supply chain operations, ensuring product availability across Australia and New Zealand.
* Coordinate with logistics providers, regional warehouses, and distributors to optimize lead times and cost.
* Ensure compliance with local import/export regulations and documentation.
* Manage inventory levels and replenishment strategy for key products.
Regional Distribution Network Management
* Build and optimise a distribution framework to cover Australia and New Zealand.
* Coordinate with master distributors and sub-distributors to improve service coverage and product availability.
* Align local operations with global processes and strategic goals.
Operational Cost Management
* Monitor and control regional operating expenses, ensuring efficiency and alignment with budget goals.
* Analyze cost drivers across logistics, warehousing, service, and administrative functions.
* Propose and implement cost-saving initiatives without compromising service quality.
* Provide regular reports on regional OPEX and identify opportunities for improvement.
Qualifications
* Bachelor's degree in Business Administration, Supply Chain, or a related field
* 5+ years of experience in operations management, ideally in a tech, electronics, or B2B distribution industry.
* Strong knowledge of supply chain operations, sales administration, after-sales service, and cost control.
* Proven ability to manage regional operational budgets and deliver on cost targets.
* Experience working with distributors and partners across the Pacific region (AU & NZ preferred).
* Excellent communication skills, both written and verbal.
* Proficiency in MS Office and ERP/CRM systems (Salesforce preferred).
* Strong organisational and problem-solving abilities with great attention to detail.
* Be comfortable working in a fast-paced environment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Supply Chain
* Industries
IT Services and IT Consulting
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