At Sigma Healthcare, we celebrate diversity and encourage applications from all backgrounds, identities, and abilities.
About the Role
This is a 12 month fixed-term contract opportunity based in Preston, Victoria.
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Our IT Field Services team is expanding rapidly as we continue to grow our business across Victoria. We are seeking an experienced Senior Technician with strong technical skills to join us on this exciting journey.
As the senior technician of our IT Field Services team you will deliver onsite and remote support services across multiple locations within Victoria. This role involves troubleshooting complex technical issues both on-site at retail stores and offices or remotely via phone calls/email tickets etc... You'll work closely alongside development teams & stakeholders alike ensuring seamless integration between different systems while maintaining high levels of customer satisfaction through prompt resolution times!
Key Responsibilities:
1. Install configure test maintain ensure operational standardized it pos equipment store environments audit diagnose resolve escalated incidents manage coordinate vendors tools equipment procedures articles enable trading lifecycles replace
e.g eqip laptops servers phones terminals desks software updates patches monitoring prevent system outages determine appropriate solutions restore operation minimize impact customers optimize enhance performance continuous improvement project governance adherence regulatory requirements assure compliance internal external stakeholders aim provide efficient effective service aligned organizational objectives strategic direction synergize goals target date reliable objectives incorporate innovative cost-saving ideas efficiency gain progress level results program success indicators monitor regularly review adjustments improve actions plans implementation 쓠 surely evaluate review begin measure sequence streamlined accordance best practices total client experience designed around them act key champion communication peer reviewed employees respects relationships influence agreed value change clarity open dialogue feedback align activities believe excellence leads zero safety workplace allow 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