Join to apply for the Claims Officer role at QBE Insurance
We currently have an opportunity to join our team as a Claims Officer, managing Accident & Health claims. In this role, you’ll play a key part in delivering exceptional claims service by assessing policy coverage, investigating and evaluating cases, and ensuring timely and fair outcomes for our clients.
About the role
- Manage Accident & Health claims from start to finish, ensuring timely and effective outcomes.
- Collaborate with Brokers, medical professionals, and assessors to deliver high-quality claims support.
- Help clients through their recovery journey, supporting their return to work and wellbeing.
- Provide exceptional customer service at every stage of the claims process.
- Maintain attention to detail and resilience in a dynamic, fast-paced environment.
About You
- A minimum of 1 years’ experience in a case management role within insurance
- Previous experience within accident and health is highly advantageous but not essential
- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands
- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional
- Self-motivated with excellent organisational skills
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
Perks
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal adaptable leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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📌 Claims Officer
🏢 Qbe Insurance
📍 Melbourne