Help build something special from the ground up with Your Choice MattersAbout UsAt Your Choice Matters (YCM), a registered NDIS provider, people are always at the heart of what we do.
Since opening our doors in 2020, we've grown to a team of 75 dedicated employees and proudly supported NDIS participants with more than 100,000 hours of quality care.
Already well established in Adelaide, we're now excited to bring our passion and commitment to the Gold Coast.
We're on the lookout for a motivated, compassionate, and driven Operations Manager who can help us shape and grow this new chapter, building something truly special from the ground up.This is your chance to join a growing organisation that values inclusion, respect, and community, and play a key role in shaping YCM's future in the Gold Coast.The RoleAs the Operations Manager, you'll ensure YCM runs effectively and efficiently so that clients receive the very best support from our mentors.
You'll be the go-to person for our employees, clients, and their support networks (outside of rostering), ensuring smooth day-to-day operations while supporting the Director and driving local growth.This is a hands-on, full-time role with huge potential, ideal for someone who thrives on variety, is eager to make a difference, and is excited to grow alongside YCM in a brand-new location.Key ResponsibilitiesDirector Support – Provide daily support to the Director and leadership team.Growth & Networking – Source and attend local networking opportunities, events, and functions to establish YCM in Gold Coast and drive expansion.Staff Coordination – Assist with recruitment and staffing needs to ensure a strong local team.Documentation & Reporting – Maintain accurate staff and client records, ensuring compliance and accessibility.Continuous Improvement – Identify opportunities to improve processes and support innovation across operations.What We're Looking ForEmpathy, compassion, and strong interpersonal skillsAdaptability and problem-solving ability in a fast-paced environmentExcellent time management and organisational skillsConfidence to handle unexpected situations with professionalismCommitment to social justice, inclusion, and diversityStrong teamwork and computer literacyQualifications & RequirementsCertificate III/IV in Disability, Community Services, Social Work, Business Administration (or related field) desirable but not essentialExperience in operations, customer service, disability support, or community services is highly regardedValid driver's licence & reliable vehicleFirst Aid Certificate (or willingness to obtain)NDIS Worker Screening Check & Working With Children Check (or willingness to obtain)What We OfferThe opportunity to build and shape YCM's Gold Coast operations from the ground upA supportive and values-driven workplaceCareer growth opportunities within a rapidly expanding organisationFlexible working conditions, including some evenings and weekends as requiredJoin UsIf you're excited to be part of something new, want to make a real impact, and align with our values of inclusion, respect, and client-first support, we'd love to hear from you.Only shortlisted candidates will be contactedJob insightsSalary matchNumber of applicantsSkills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an operations manager?
Do you have a current Working With Children (WWC) Check?
Do you have experience preparing work rosters?
Do you have customer service experience?
Do you have a current Australian driver's licence?
Which of the following First Aid accreditations do you currently hold?
What can I earn as an Operations Manager
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