Operations Transformation Project Lead
The Operations Transformation team is seeking a seasoned professional to drive measurable value across the Operations Division through structured project delivery, business process optimization, and data-driven decision-making.
This role acts as a strategic catalyst within our Operations division, governing and accelerating a portfolio of transformation initiatives that are hypothesis-driven, financially grounded, and with delivery embedded in business line management.
Main Responsibilities:
* Guiding initiatives through our transformation initiative lifecycle
* Tracking initiative progress using established dashboards and enforcing cadence for gate reviews
* Contributing to the development of the transformation roadmap by defining executable initiatives
* Supporting roadmap development workshops and documentation of initiative value hypotheses
* Supporting the transition of initiatives from the transformation office into accountable delivery within line operations
* Tracking whether initiatives maintain traction post-handoff and raising risks if execution falters
* Ensuring disciplined, accurate, and complete reporting across several initiatives
* Maintaining up-to-date entries in our transformation tracking system, linked to delivery milestones and benefit estimates
Requirements:
* A tertiary qualification in a relevant field (Economics, Commerce, Mathematics / Statistics, Aviation, etc.)
* 3-5+ years of professional experience in shaping business transformation initiatives in professional services or consulting firms (e.g. Big 4 or other consulting firms), or experience in business transformation roles
* High analytical acumen with the ability to synthesize data into actionable insights
* Stakeholder management skills across technical and operational teams
* Experience with defining or delivering initiatives in operational environments
* High proficiency in Excel (or equivalent) for benefit modeling
* Familiarity with industrial economics concepts (i.e. unit cost modeling) is advantageous
We Offer:
* Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
* A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
* One of Brisbane's most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
* Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
* Cheaper hospitality, retail, technology, beauty, and wellness services
* Free counseling and access to a wellbeing app to support your physical, mental, social, and financial health
* 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.