The purpose of this position is to provide second-level incident and service request resolutions to ICT customers through the Service Desk, ensuring adherence to agreed service levels and maintaining exceptional standards of customer service and quality.
**Key responsibilities will include**:
- Ensuring the best customer experience by providing superior level of customer service at all times
- Providing an advanced level of technical and operational support to customers
- Support the Service Desk Level 1 team with enhanced technical capability and specialist skills in a mentoring role.
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
- Developing technical knowledge articles to support each customer's individual requirements.
- Meet or exceed all internal KPIs
**Australian Citizenship is required for this role.**
**To be successful in this role you will**:
- Be able to work on a rotating roster
- Be able to gain a National Police Clearance
**At NEC**
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and skilled at all times.
📌 Service Desk Analyst - Level 2
🏢 NEC
📍 Adelaide