Job Description
We're seeking a dedicated professional to play a vital role in helping injured customers recover and regain their independence. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and making a positive impact on people's lives.
As a Case Manager, you will be responsible for managing a portfolio of CTP claims, assessing the needs of customers, and developing personalized plans to support their recovery. You'll work closely with customers, medical professionals, and other stakeholders to ensure seamless communication and effective outcomes.
This is a dynamic role that requires empathy, excellent communication skills, and the ability to handle complex situations. If you're looking for a challenging and rewarding career that makes a real difference, we'd love to hear from you.
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Required Skills and Qualifications
* Strong customer service skills with the ability to build rapport and trust with customers
* Excellent communication and interpersonal skills with the ability to work effectively with medical professionals, customers, and other stakeholders
* Ability to assess customer needs and develop personalized plans to support their recovery
* Strong problem-solving skills with the ability to analyze complex information and make informed decisions
* Year 12 certificate or equivalent
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Benefits
* Opportunity to make a real difference in people's lives
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Collaborative and supportive team environment
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Others
We're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. We offer flexible work arrangements, access to Employee Assistance Programs, and a range of wellness initiatives to support your physical and mental health.