Customer Banking Specialist Relief Role Overview
This is an exciting opportunity to join our team as a Customer Banking Specialist Relief. As the public face of CommBank, you will play a crucial role in delivering a seamless banking experience to more than 10 million personal and small business customers.
You will have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice. You will also support customers with enquiries, maintenance on accounts and process applications for credit products.
Key Responsibilities:
* Have in-depth conversations with customers to understand their financial needs and provide solutions.
* Support customers with enquiries, maintenance on accounts and process applications for credit products.
* Educate and demonstrate our in-branch technology and digital banking options to customers.
* Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture.
Requirements:
* Experience in delivering exceptional customer service ideally in financial services, retail or hospitality.
* Excellent communication skills & the ability to articulate financial terms in a clear way.
* The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a busy and commercially driven environment.
* A genuine interest in building a career with us.
Covered Areas:
* Cannon Hill
* Capalaba
* Carindale
* Cleveland
* Coorparoo
* Forest Lake
* Goodna
* Inala Civic Centre
* Ipswich
* Moorooka
* Mount Gravatt Plaza
* Mount Ommaney
* Springfield, QLD
* Springwood
* Sunnybank
* Sunnybank Hills
* Westfield Mount Gravatt
* Wynnum