Job Overview
We are seeking a skilled Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, providing exceptional support and ensuring their needs are met.
About the Role
This is an office-based position that involves working closely with other departments to provide timely solutions to customers. You will be responsible for managing customer enquiries via phone and email, liaising with relevant departments, and coordinating administrative tasks.
Key Responsibilities:
* Manage customer enquiries via phone and email
* Liaise with other departments to ensure updates or queries are reported
* Coordinate administrative tasks, including updating customer records and dealing with queries
* BUILD strong relationships with customers to ensure their needs are met
Requirements
To be successful in this role, you will need:
* Previous experience in carrying out administrative tasks
* Excellent time management and organisational skills
* Confident in working with clients via email, phone, and video calls
* Exceptional customer service skills, with experience in call handling
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
This is a great opportunity for someone who is passionate about delivering excellent customer service and wants to take their career to the next level.