About the Role
We’re recruiting for customer service Home Claims Consultants to join a leading insurance provider.
You’ll guide customers through the full lifecycle of their home insurance claim, providing empathetic support, transparent information and timely updates. If you enjoy problem-solving, helping people and working in a structured environment, this role is for you.
What You’ll Be Doing
- Manage day-to-day customer enquiries and lodge new home claims
- Provide clear guidance and next steps to customers throughout their claim
- Process and assess claims in line with procedures and policy guidelines
- Maintain accurate claim records and update reserves as required
- Communicate with repairers, service providers and internal stakeholders
- Identify potential fraud and escalate appropriately
- Resolve customer issues or complaints within required timeframes
- Meet agreed KPIs, quality measures and productivity targets
What We’re Looking For
- Strong claims experience. We need a minimum of 6 months insurance experience
- Confident communicator with great listening skills
- Ability to work in fast-paced, KPI-focused environments
- Strong attention to detail and ability to follow structured processes
- Computer-literate and comfortable navigating multiple systems
What’s in It for You
- Work From Home 9 days a fortnight.
- Career development and ongoing training
- Paid parental & partner leave
- Extra wellbeing leave days
- Generous employee insurance discounts
- Corporate retail discounts & novated leasing options
- Supportive, inclusive team culture with real progression opportunities
About the Team Culture You’ll join a friendly, collaborative team that genuinely supports each other.
No blame culture — just flexibility, continuous improvement and celebrating wins.
How to Apply If you’re ready to join a major insurer and build a long-term career in claims, apply now.
Shortlisted applicants will be contacted.