About the Role
We are seeking a highly skilled Customer Field Technician to join our team. As a key member of our team, you will play a vital role in delivering exceptional customer service and working on customer-facing field tasks across various technologies.
The successful candidate will have the opportunity to work in multiple environments, both internal and external, but predominantly inside customers' premises. You will be responsible for installation, repair, and maintenance of nbn products and services, including cabling installation, customer premises equipment installation, and fault diagnosis and repair of nbn cabling networks and equipment.
Key Responsibilities:
* Cable installation (copper and fibre) including jointing, jumpering, and splicing
* Customer premises installation of nbn Customer Premises Equipment (CPE)
* Fault diagnosis and repair of nbn cabling networks and nbn CPE
About You
We are looking for candidates with transferable skills from a communication cabling or electrical background who are keen to explore a new career in the telco sector. A large part of this role is working in customers' premises, so it will also be important that you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.
Requirements:
* Current and clean Driver's License
* Strong and personable communication skills, both written and verbal
Benefits
nbn offers a dynamic and inclusive working environment where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.
We champion equal opportunities for all employees and offer a range of benefits, including 18 weeks of paid parental leave, active employee-led diversity pillars, and a commitment to accessibility and inclusion.
What We Offer
* A flexible and supportive workplace
* A chance to work on challenging projects and develop your skills
* Ongoing training and development opportunities