JOB TITLE: NDIS Service Coordinator JOB TYPE: Part Time LOCATION: 125 Rundle St Kent Town SA 2067 SUPERVISOR/MANAGER: Director or Delegate MAIN DUTIES/RESPONSIBILITIES: Manage a team of NDIS Support Workers. Oversee and coordinate direct support to participants within the framework of Workforce Extensions North Adelaide Health policy and procedures, and within the context of the person's individual plan and/or goals. Manage day-to-day employee matters such as performance, leave, and injuries with the support of the Director. Ask for advice and support when needed. Work with staff, participants, families, and other stakeholders to understand and resolve concerns. Escalate to the Director for advice and support as appropriate. On-board new starters into the service/s in a way that provides them with the information they need to be successful. Create and implement staff rosters and participant schedules ensuring best match for the participant Coordinate regular communication channels with support coordinators, employees, participants, and other key stakeholders. Attend coordinator team meetings and undertake 1:1 discussions/supervisions with Support Workers. Undertaking direct support of participants, where required, including cancellations, periods of leave or staff sick leave. Regularly review and refine support strategies to minimise risk and optimise best outcomes for individuals. Maintain appropriate personal and professional boundaries. Undertake all administrative tasks to ensure accurate records and quality of support including risk assessments, support planning, regular goal reviews and supportability data collection and sign offs. Assist with recruitment and orientation of new Support Workers, as required. Organisational Responsibilities At times, be available to work in various Workforce Extensions North Adelaide Health departments, when required. Maintain accurate and timely records and collect data as directed by program guidelines and the Director. Participate in performance appraisals, training, group supervision, team meetings and professional development activities. Working as part of the team based on an ethos of collaboration, co-operation, respect and mutual support. Other duties as directed by the Director or delegate. SKILLS & EXPERIENCE Qualifications: Diploma or Certificate IV in Business Administration or relevant experience First aid certificate DHS NDIS Clearance Current first aid certificate CPR certificate Experience: 3 years' experience in a similar role or industry Experience with NDIS support planning. Experience with NDIS billing/coding. Skills: Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook) Excellent verbal and written communication Organised and able to meet deadlines Experience with Proda (desirable). Experience with ShiftCare (desirable). PERFORMANCE GOALS: Timely and efficient onboarding of participants. Ensure recruitment needs are managed to meet rostering requirements. Deal with clients, suppliers and other employees professionally at all times Ensure NDIS guidelines are met at all times. Monitor and ensure compliance. Maintain privacy & Confidentiality at all times.