Senior Service Management Consultant – Australia
To support our expansion plans, we are hiring a Senior Service Management Consultant. We are looking for high‐performing consultants with strong experience in service management platforms such as ServiceNow, SAP, Oracle, Microsoft Dynamics, Salesforce Field Service, ClickSoftware, Maximo, Pronto, TechnologyOne, Infor, or similar. IFS knowledge will be an asset.
Responsibilities
Customer Advisory & Discovery
* Lead customer workshops to understand current processes, pain points, business objectives, and transformation priorities.
* Facilitate future‐state design discussions across service management and asset‐intensive operations.
* Translate business requirements into practical solution approaches.
* Challenge inefficient legacy processes and recommend best‐practice operating models.
Solution Design & Delivery
* Support end‐to‐end implementation projects from discovery through go‐live.
* Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution.
* Prepare functional design documents, process maps, user stories, and backlog items.
* Work closely with technical teams on integrations, reporting, and data requirements.
* Support testing cycles, training, cutover, and hypercare activities.
Stakeholder Management
* Build trusted relationships with customer sponsors, operational managers, and frontline users.
* Present clearly to executive and operational audiences.
* Manage workshops professionally and drive decisions to closure.
* Communicate risks, dependencies, and recommendations with confidence.
Quality & Commercial Discipline
* Deliver high‐quality outputs on time and to agreed standards.
* Support scope management and identify change impacts early.
* Contribute to strong project margin outcomes through disciplined delivery.
Qualifications
* Minimum 5 years of experience as a Business Consultant, Functional Consultant, Solution Consultant, or equivalent role.
* Proven delivery experience in service management, field service, enterprise asset management, maintenance, workforce scheduling, or work management programs.
* Strong experience in one or more enterprise platforms outside IFS such as ServiceNow, SAP, Oracle, Salesforce, Microsoft Dynamics, Maximo, Infor, ClickSoftware, or similar.
* Experience leading workshops, requirements gathering, and business process redesign.
* Strong understanding of operational service environments such as utilities, construction, engineering, mining, facilities management, logistics, or field services.
* Strong presentation skills with confidence leading customer workshops.
* Excellent spoken and written English.
Benefits
* Impactful Work – be part of a fast‐growing, award‐winning team transforming businesses.
* Career Growth – ongoing professional development, including IFS certifications and training.
* Flexible Work – remote work arrangements and a supportive, innovative culture.
* Competitive Package – attractive salary, plus benefits and performance bonuses.
* Global Reach – opportunities to collaborate on international projects.
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