Business development director

Drive Business Growth and Customer Success

We are seeking a seasoned leader to drive retention, revenue growth, and product adoption for our customers. Your mission is to maximize impact, ensure seamless onboarding, and deepen long-term relationships.

* Lead and Inspire the Team – Coach, mentor, and develop your team to consistently deliver exceptional results.
* Customer Onboarding and Activation - Guide new customers through onboarding for a smooth, high-impact activation.
* Product Adoption and Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, quarterly business reviews, and strategic consultations.
* Retention, Growth, and Upsells - Drive retention, expansion revenue, and upsells by demonstrating additional value.
* Churn Prevention and Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
* Collaboration and Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with product and support teams.

* Develop and execute strategies to drive customer success and revenue growth.
* Build and maintain strong relationships with customers, partners, and stakeholders.
* Lead and manage high-performing teams to achieve business objectives.
* Analyze customer data to identify trends and opportunities for growth.
* Communicate effectively with various stakeholders, including customers, sales teams, and executives.

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