Are you a passionate hospitality professional ready to lead and create unforgettable guest experiences? At Crowne Plaza Sydney Darling Harbour, we're looking for an Operational Duty Manager who thrives on delivering seamless service, overseeing smooth daily operations, and inspiring a team to excellence. What You'll Do: - Lead the Front Office team, ensuring effortless check-ins and memorable stays. - Motivate and mentor team members, fostering growth and a positive, high-energy workplace. - Collaborate across departments to maintain exceptional service standards and guest satisfaction. - Oversee daily hotel operations, from financial transactions to staffing and guest relations. - Resolve guest concerns with professionalism, turning challenges into opportunities for improvement. - Being first point of contact for any critical emergency situations What We're Looking For: - Minimum 2 years of supervisory experience in hotels or hospitality. - Working knowledge of hotel property management systems like Opera beneficial - Strong leadership, communication, and problem-solving skills. - Flexibility to work nights, weekends, and holidays as required. - Valid NSW RSA Competency Card, First Aid Certification, and Driver's License. - A team player who inspires, engages, and promotes a culture of excellence. - Long periods of standing in the front desk areas and occasional lifting of heavy items Why Join Us? - Be part of a globally recognized brand that champions True Hospitality. - Access growth and career development opportunities within IHG. - Work in a vibrant, fast-paced environment in the heart of Darling Harbour. - Enjoy competitive pay, full uniform, impressive room discounts, and industry-leading training. At Crowne Plaza Sydney Darling Harbour, we celebrate diversity and are committed to fostering an inclusive, welcoming workplace. We encourage applications from all backgrounds, believing that a diverse team drives innovation and success. Ready to take the next step in your hospitality career? Apply today and be part of something exceptional Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.