Job Title: Infrastructure Support Specialist
About the Role:
We are seeking an experienced and skilled IT professional to join our technology team as an Infrastructure Support Specialist. This is a critical role that will play a key part in maintaining the stability, resilience, and scalability of our IT environment.
The successful candidate will have a broad range of technical skills and experience, including network infrastructure, server management, cloud computing, and collaboration tools. They will be responsible for providing day-to-day operational support and contributing to strategic infrastructure initiatives.
Key Responsibilities:
* Providing operational support across HPE Aruba switching and wireless stacks, including switch and access point provisioning and troubleshooting
* Assisting with the management of Fortinet firewalls and SD-WAN configuration and support tasks
* Maintaining and supporting enterprise backup systems (e.g., NetBackup, Commvault) and associated processes
* Providing DNS and domain registration support (AWS Route 53)
* General AWS EC2 platform support
* Package and test applications within Microsoft Intune; assist in Windows update and secure baseline deployments
* Supporting basic Microsoft Exchange administration (on-prem and online)
* Providing general infrastructure support for onboarding new sites and technology services
* Maintaining SOPs, documentation, and process knowledge across supported platforms
* Engaging with vendors and partners on BAU issues and escalated technical incidents
Requirements:
* 5-10 years' experience in a generalist infrastructure role, with experience supporting enterprise network platforms preferred
* Hands-on experience with HPE Aruba switching and wireless technologies
* Exposure to Fortinet firewall and SD-WAN solutions strongly desirable
* Working knowledge of Windows Server, Active Directory, DNS, Exchange, and backup technologies
* Industry certification in networking and cloud platforms is highly desirable
* Hands-on experience in managing and supporting Microsoft Intune, M365, Azure AD, and AWS platforms
* Basic scripting skills (e.g., PowerShell) highly regarded
* Demonstrated ability in structuring and executing infrastructure projects
* Understanding of ITIL principles for Incident, Change, and Problem Management
* Excellent written and verbal communications skills across all levels of the organisation
What We Offer:
* Flexible working arrangements and generous leave options
* Market-leading parental leave benefits including paid leave for either carer and childcare allowance once you return to work
* Diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth
* Comprehensive Wellbeing programs and market-leading policies and support tailored to diverse needs
* Recognition by peers through nomination awards and participation in our Employee Referral Program
About Us:
* We offer an inclusive workplace culture and welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds
* We rank highly in various industry reports and assessments, including the Gender Equality Global Report and the Australian Workplace Equality Index