Emergency Communications Officer (Ballarat)
Join to apply for the Emergency Communications Officer (Ballarat) role at Triple Zero Victoria.
Job Function: Emergency Communications Services (ECO)
Date Posted: 22 Dec 2025
Job Requisition ID: 2453
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It offers Victoria's 24-hour emergency call‐taking and dispatch services for Police, Fire, Ambulance and VICSES. This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide.
About The Role
Emergency Communications Officers (Triple Zero Call‐takers) receive and process all emergency and non‐emergency triple zero calls from the public and other emergency service agencies. There really is no average day – every day is different and rewarding. You will be supported from day one with fully paid comprehensive training before speaking real triple zero calls with your teammates.
We offer several roster options depending on your preferred location: full‐time rotating roster, full‐time set roster and part‐time set roster.
About You
* Enjoy working in a busy environment where multi‐tasking and high attention to detail are the norm
* Are tech‐savvy enough to use multiple software systems under pressure
* Have proven persistence and good decision‐making capabilities
* Communicate effectively by listening, showing empathy, and adapting your style to the situation
* Maintain a calm, resilient composure in stressful situations
* Demonstrate the highest standards of professional conduct and support for others
* Learn quickly and embrace constructive feedback
What We Can Offer You
By joining Triple Zero Victoria you will benefit from flexible work practices and initiatives to support employee health, wellbeing and personal circumstances.
Benefits
* Fully paid training from day one, with a Certificate III in Public Safety (Emergency Communications Centre Operations) awarded after consolidation
* Clearly defined career progression, support and upskilling
* Attractive pay and conditions including 5 weeks annual leave per year
* Paid 30‐minute break every 90 minutes through your shift
* Employee assistance program for employees and eligible family members
* Discounted health insurance, banking services and family gym membership
* Access to on‐site gyms at all our sites
* 'Memberlink' discount card, accepted by 1,000's of retailers and service providers
* Staff reward and recognition programs
* Free staff parking at all our sites
* Salary packaging options after an initial service period
Ready To Take The Call?
Click the 'Apply now' button to be directed to the Triple Zero Victoria Careers Portal. Submit a current resume and cover letter outlining your interest in the role and linking your experience to the position. All applications must be submitted via the portal; do not send by email. Alternatively, for a confidential discussion, email Careers@triplezero.vic.gov.au. Recruitment agency applications will not be accepted.
Other Relevant Information
Applicants must be an Australian or New Zealand citizen or a permanent resident. If you have applied for an ongoing position, you can only be considered for a fixed‐term period that does not exceed your visa term. Employment is subject to evidence of Australian working rights. Preferred candidates will complete a pre‐employment medical declaration and a national police check clearance. If you require adjustments to the recruitment and selection process, please contact the Careers team via Careers@triplezero.vic.gov.au.
Equal Opportunity
We are committed to equal opportunity, diversity and inclusion for all. We encourage and celebrate diversity in all forms – gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.
Seniority level
Entry level
Employment type
Part‐time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Government Administration
#J-18808-Ljbffr