Manager – Database Service (Remote)
About CTM
CTM is a global award‐winning provider of innovative and cost‐effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client‐facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future‐focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
The Manager – Database Service is accountable for the strategic leadership, operational performance, resilience and security of CTM's enterprise database platforms, including Microsoft SQL Server and PostgreSQL (Microsoft Azure), across cloud and on‐premises environments.
The role provides line management, technical oversight and governance assurance for the database function, ensuring database services are delivered reliably, securely and consistently in alignment with CTM's Disaster Recovery (DR), Business Continuity (BCP), Security and Data Governance standards. This role acts as the single point of accountability for database platform health, risk management and continuous improvement.
This role is a 12 month fixed‐term contract.
Position Responsibilities
Service Management
* Own the end‐to‐end database service, including availability, performance, capacity, resilience and lifecycle management.
* Act as the senior escalation point for major incidents, performance degradation or data‐related outages.
* Ability to communicate complex technical concepts and insights in a clear and concise manner to non‐technical stakeholders, including executives and business leaders.
Backup and Recovery
* Accountable for database backup, recovery, and high‐availability strategies across all supported platforms.
* Ensure regular DR testing, restore validation, and failover exercises are executed and evidenced.
Security Management
* Ensure database environments comply with CTM security policies, including:
o Role‐based access control (RBAC) and least‐privilege principles
o Encryption of data at rest and in transit
o Database auditing and logging
* Partner with Security and Risk teams to identify, assess, and mitigate database‐related risks.
* Support audits and assurance activities (internal, external, regulatory) with clear evidence and documentation.
Experience Requirements
Technical
* Strong leadership‐level understanding of:
o Microsoft SQL Server (on‐prem and Azure‐based)
o PostgreSQL in enterprise and Azure environments
* Experience overseeing high‐availability architectures, replication, and failover models.
* Ability to provide technical direction without needing to be the day‐to‐day implementer.
Risk Management
* Deep understanding of DR, BCP, RTO/RPO concepts and their practical application.
* Experience supporting audits, risk reviews, and compliance activities.
* Strong judgement in risk‐based decision making.
Certifications
* Microsoft Certified: Azure Database Administrator Associate (or equivalent)
* ITIL Foundation (or higher)
* PostgreSQL or SQL Server advanced certifications
Why CTM?
CTM offers a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization CTM offers a range of employee benefits that you can access, including:
* Travel discounts
* Perkbox – Retail, Lifestyle, Entertainment and Health & Wellness discounts & benefits
* Training and Development opportunities
* Annual Volunteer Day
* 2 Wellness/Chillout Days
* Blended work arrangements with hybrid WFH flexibility
* 2 Weeks extra leave – Purchase Leave
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award‐winning company that values its people, community, and technological innovation.
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