Expression of Interest - Customer Service OfficerJoin to apply for the Expression of Interest - Customer Service Officer role at Randstad AustraliaExpression of Interest - Customer Service Officer3 days ago Be among the first 25 applicantsJoin to apply for the Expression of Interest - Customer Service Officer role at Randstad AustraliaRandstad is currently seeking expressions of interest for upcoming Customer Service Officer roles across the public sector.
These opportunities are ideal for customer-focused professionals who enjoy making a positive impact through meaningful interactions.
We are particularly interested in hearing from candidates located in Melbourne's northern suburbs, with roles expected to be based in this region.As the first point of contact, you'll play a critical role in supporting members of the public by delivering timely and accurate information across a range of channels.
If you thrive in fast-paced environments and have a passion for helping people, we'd love to hear from you!
Key ResponsibilitiesDeliver high-quality customer service across phone, email, and face-to-face channelsRespond to enquiries efficiently, resolving issues at the first point of contact where possibleNavigate internal systems and knowledge bases to provide accurate and up-to-date informationEscalate or redirect complex queries appropriatelyMaintain detailed records and manage service requests in a timely mannerProcess payments and transactions with accuracy and in line with internal proceduresWork collaboratively with internal teams to support continuous service improvementIdentify and report on service delivery gaps and improvement opportunitiesWhat We're Looking ForProven customer service experience, ideally in a high-volume or government settingStrong verbal and written communication skillsConfident problem-solver with a calm and skilled approachAbility to work both independently and as part of a teamA proactive attitude and commitment to delivering excellent serviceIf you're passionate about delivering excellent customer service and eager to explore opportunities within the public sector, we encourage you to apply today.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
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📌 Expression Of Interest - Customer Service Officer
🏢 Randstad - Australia
📍 Melbourne