Customer Experience Partner – Domain
Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. It is a constituent of the S&P 500 and the NASDAQ 100 and is committed to digitizing the world's real estate. Domain, a leading property technology marketplace in Australia, became part of CoStar Group in 2025. Together we empower people to discover properties, insights and connections that improve their businesses and lives.
About the Role
As a Customer Experience Partner under an experienced Operations Leader, you will provide technical product support to real estate agency clients of our Real Time Agent product—a point‐of‐sale platform that streamlines the property journey. You will handle post‐onboarding support, ad‐hoc escalations for bugs and integration issues, and collaborate closely with sales to deliver high‐quality service.
Responsibilities
* Work closely with sales teams to deliver post‐onboarding technical support to customers with varying levels of complexity.
* Manage inbound inquiries from Real Estate clients via phone and email, including support to create listings, resolve template issues, and address bugs and integration questions.
* Identify process and product improvements from client feedback to support company strategy.
* Assist with escalations and more technical queries above the scope of other Customer Experience Partners, as experience permits.
* Communicate complex issues to development and sales teams for further attention.
* Expand knowledge to become an industry expert within the Real Estate / Developer space.
Benefits
* Flexible hybrid working arrangement.
* Mentoring and leadership programs with access to learning & development tools.
* Competitive parental leave and support for working parents.
* Regular social events, including Innovation Days.
* Opportunity for career development and promotion across the Domain ecosystem.
Ideal Candidate
* Previous experience in fast‐paced customer service or tech support roles.
* Passion for delivering great customer experience.
* Excellent communication skills with an enthusiastic, positive approach.
* Resilient and empathetic nature.
* Strong problem‐solving skills.
* High level of confidentiality.
* Nice to have: exposure to SaaS platforms, property industry knowledge, phone‐based customer service experience, basic knowledge of coding, XML, JSON or HTML.
What's Next?
We'll give your application thoughtful attention and get back to you as soon as possible. If there's a match, a recruitment consultant will reach out—so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
Equity, Diversity & Inclusion
Domain is committed to fostering an equitable, inclusive work culture and proactively seeks candidates from all lived experiences, including people with disability, all ages, ethnicities, cultures, faiths, sexual orientations, and gender identities. If you require adjustments during the application process, we're here to support you. Contact our Equity, Diversity and Inclusion team at or 1300 858 356.
CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug‐free workplace and conduct pre‐employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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