**About the role**
Join us as we embark on an exciting journey here at JB Hi-Fi to uplift our Supply Chain environment through the use of innovative technology which will drive greater collaboration and unlock efficiencies across our Supply Chain, particularly in our last mile execution. As part of our Supply Chain transformation, we have a number of exciting opportunities to join our team as we take the next step in our journey.
The **Transport Planner** is a newly created role within our supply chain function whose purpose is to support the State Planning Hub in the planning and scheduling of all bulky deliveries to both our customers and our stores. This role has end to end visibility of all last mile activities and is responsible for monitoring the movement of all the bulky items and taking care of the logistics and customer activities.
Your responsibilities will include, but are not limited to:
- Assigning routes to each carrier and provide ongoing support to delivery teams on the road through effective monitoring
- Providing end of day reports and feedback to DSPs on productivity, customer service and communicate problems to DSPs and to the manager
- Performing a daily end-of-day review of extra/special activities or exceptions submitted by the Delivery Service Provider (DSPs) for approval, ensuring accurate billing generated by the system
- Following up on orders and promptly notify customers of any delay or issues related to their order Customer communication
- Maintaining strong relationships with the Customer Service team by responding to all customer requests in a courteous and efficient manner
**2 x full-time roles available, one for the Sunday to Thursday roster, the other for Tuesday to Saturday roster.**
**Qualifications**:
To be successful in the role, you will have:
- 2 years of experience in logistics or related field
- Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, AS400), including transport management systems
- Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to continuous improvement
- Must be available for either the Sunday to Thursday roster or Tuesday to Saturday roster
- Experience in transport planning and scheduling (preferred, but not required)
- Experience in retail and/or e-commerce environments (preferred, but not required)
**Additional Information**:
- JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) - please don't hesitate to apply_