About This Role
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This is a critical opportunity for a skilled Application Support Officer to join our organization. The ideal candidate will be responsible for delivering support services for several internal applications used by various stakeholders in an increasingly hybrid environment.
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The role involves collaborating with stakeholders throughout the organization to contribute to the delivery of objectives under broad direction. The successful applicant will identify opportunities for continuous improvement, develop and maintain processes and work instructions, and consult with external support providers as necessary.
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We are seeking a candidate with strong proficiency in information and data management, Enterprise Resource Planning (ERP), and Electronic Document Records Management Systems (EDRMS). Experience with XML, system logs, application error troubleshooting, SQL languages, database administration, Microsoft Windows Server, Linux Operating systems, and Microsoft Active Directory is highly desirable.
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Key Responsibilities Include:
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* Delivering support services for internal applications including Content Manager (EDRMS), Epicor Kinetic (ERP), Mainpac (EAM), Precise Point of Sale (POS), KE Emu (Collection Management) and SharePoint.
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* Identifying, analyzing and implementing new technologies and continuous improvement of internal applications.
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* Contributing to ICT projects and work packages, providing technical advice and ensuring compliance with legislation and Mint procedures.
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* Developing and maintaining application support processes and work instructions.
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* Monitoring customer feedback, service and incidents, and updating processes and procedures based on analysis.
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Security clearance: This position requires a Negative Vetting Level 1 security clearance.
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If you have the skills and experience we're looking for, please submit your application with a current resume and a two-page-pitch that describes how your skills meet the requirements of the role.
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Skip straight to the APPLY button at the bottom of this page to submit your application.
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