Customer Service Onboarding & Compliance Manager
We're a fast-growing fintech company looking for a proactive and experienced
Customer Service Onboarding & Compliance Manager
to lead our Customer Service team and ensure a seamless onboarding experience for business clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.
Key Responsibilities
* Lead and manage the customer service team, fostering a high-performance and customer-first culture.
* Oversee the end-to-end onboarding process for B2B clients, ensuring smooth transitions and strong client engagement.
* Ensure all onboarding and service activities meet compliance and regulatory standards.
* Collaborate with Sales, Product, and Legal teams to streamline onboarding workflows and resolve client issues.
* Develop onboarding materials, training guides, and FAQs to support clients and internal teams.
* Monitor team performance, customer satisfaction, and process efficiency, driving continuous improvement.
What You'll Bring
* Proven experience in B2B customer service, onboarding, and compliance—ideally in fintech or financial services.
* Strong leadership skills with experience managing customer service teams.
* Excellent communication, problem-solving, and stakeholder management abilities.
* Understanding of regulatory requirements and risk management.
* Comfortable working with CRM systems and onboarding platforms.
Why Join Us?
* Be part of a purpose-driven fintech company reshaping financial services.
* Lead a passionate team and make a real impact on customer experience.
* Competitive salary, flexible work options, and career development opportunities.