* EARN $85,000 - $95,000 + Super | Negotiable Based on Experience
* Join a National Leader in High-End Home Audio Equipment
* Utilise Your Technical Expertise in a Customer-Focused Role
About The Company
Our client is a leading name in the luxury home audio space, known for its premium product offerings and unwavering commitment to customer satisfaction. With a passionate and expanding team, they are setting new standards in high-end audio retail and service support. Their headquarters in Epping, Melbourne, is the central hub for operations, product expertise, and after-sales care.
About The Opportunity
Currently in a consistent and exciting period of growth, our client is on the lookout for a personable, proactive and committed Audio Service Repair Technician to join their team at their Epping head office This is a key position responsible for ensuring customers receive expert warranty and product support for high-end home audio equipment, and in particular, bringing faulty products back to life. You will work closely with customers, suppliers, and internal teams to deliver high-quality service and repairs across a wide range of luxury audio products.
Some of your responsibilities will include:
* Test, diagnose, troubleshoot, and repair premium audio products such as headphones, speakers, amplifiers, DACs, and turntables.
* Accurately record work through an ERP system
* Handle warranty enquiries across phone, email, chat, ticketing systems, and social platforms.
* Provide remote troubleshooting support and lodge warranty claims.
* Maintain clear communication with customers and suppliers throughout warranty processes.
* Ensure all work meets internal standards of quality and safety.
* Represent and support the brand's product range with expert knowledge.
About You
The successful candidate will have:
* 2+ years' experience in a service repair technician role within the audiovisual field
* Relevant electrical qualifications, and a strong understanding of electronics and AV equipment
* Demonstrable skill and confidence in AV equipment repair, diagnostics, troubleshooting, and fault-finding (including soldering and board and component-level repair)
* Proficiency in CRM systems and Microsoft Office Suite
You will also have:
* Excellent verbal and written communication
* High level of attention to detail
* The ability to multitask and prioritise
* A positive, customer-focused attitude
* The ability to work well independently and in a team environment
What's in it for You?
* Competitive Salary Package | Based on Experience
* Work In A Fast Growing & Established Company
* Full-Time Role in Epping With A Supportive Team
* Multiple Retail Locations & an Online Store
* Cutting Edge Products from Leading Brands
* Work in a Passionate & Knowledgeable Team
* Opportunities For Professional Development
* Immediate Start for the Right Candidate
* Staff Discounts on Premium Audio Products
* Supportive, Collaborative Work Environment
Apply today and don't miss out on starting this opportunity as soon as possible