Job Title: Food and Beverage Services Manager
About the Role:
We are seeking an experienced Food and Beverage Services Manager to lead our food and beverage operations. As a key member of our team, you will be responsible for overseeing all aspects of food and beverage services, ensuring exceptional service and high-quality products for our guests.
Main Responsibilities:
* Oversee daily operations of the food and beverage service department
* Manage and train staff to ensure excellent customer service and adherence to company standards
* Manage event enquiries from initial contact through to execution and follow-up, maintaining accurate event bookings, function sheets, run sheets, and invoicing
* Create, promote, and sell tailored event packages (corporate, weddings, private functions)
* Monitor inventory levels and order supplies as needed, ensuring cost-effective purchasing
* Ensure compliance with health and safety regulations and maintain cleanliness standards
* Work closely with the kitchen team to create and update menus based on seasonal ingredients and trends
* Handle customer inquiries and complaints efficiently, ensuring guest satisfaction
Requirements:
* Strong leadership, networking, and people management skills
* Excellent communication, negotiation, and interpersonal skills
* Proven event coordination and hospitality management experience
* High attention to detail and organisational ability
* Strong understanding of food and beverage operations and financials
* A mature and professional personal presentation with excellent verbal and written communication skills
* Ability to work flexible hours, including evenings and weekends
* Familiarity with Property Management System RMS, POS systems (e.g., RMSPOS), and Microsoft Office Suite
Qualifications & Experience:
* Minimum 3+ years' experience in a hospitality supervisory or managerial role
* Demonstrated experience coordinating functions and events
* Strong RSA and compliance knowledge
* Responsible Service of Alcohol (RSA) – Required
* Current RMLV or willing to obtain – Required
* Food Safety Supervisor certification – Desirable
* First Aid Certificate – Desirable
* QLD Driver's license – Required