* Answer and manage multiple incoming phone calls professionally.
* Handle customer enquiries and provide accurate information about our services.
* Convert enquiries into potential leads through strong communication skills.
* Check and respond to emails in a timely and professional manner.
* Use Microsoft Office (Word, Excel, Outlook) for daily office tasks.
* Maintain and organise office paperwork and documentation.
* Keep records of licenses, permits, and important documents, ensuring renewals are completed on time.
* Maintain both digital and hard copy filing systems.
* Assist in identifying opportunities to bring more business into the company.
* Ensure all records and files are updated and well organised.
Skills & Requirements
* Excellent communication and customer service skills.
* Ability to handle multiple phone calls and enquiries.
* Basic knowledge of Microsoft Office.
* Strong organisation and record-keeping skills.
* Positive attitude and professional manner with customers.
* Ability to work independently and manage tasks without supervision.
* Attention to detail and ability to meet deadlines.