This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across the Sydney Metropolitan area to deliver efficient and quality services to our members. You will also lead the strategic alignment of service delivery operations and further strengthen the organisational brand through your management.
What You'll Do
We have a permanent full‐time opportunity available, looking after the Newcastle region.
Responsibilities
* Effectively recruit, retain, develop and reward a team of NRMA roadside service providers (approx. 20‐40 FTE)
* Manage all performance or behavioural issues using coaching, counselling and performance management techniques to resolution
* Ensure alignment of objectives and activity across the team
* Support the development and maintenance of effective industrial relationships with local Union representatives
* Support day‐to‐day service delivery activities
* Analyse and monitor financial and commercial information to identify issues or opportunities impacting business priorities
* Act as the first point of contact for all safety incidents and responses
* Implement and manage quality assurance activities
Qualifications
* Experience in managing service delivery operations within various industries
* Demonstrated experience managing diverse, field‐based teams through change and providing effective performance feedback
* Highly developed capability in building and motivating teams and exceptional communication skills
* Skills in negotiation, handling crucial conversations, and facilitating resolution
* Proven experience of business acumen and front‐line implementation of strategic plans
* Ability to foster stakeholder engagement and relationship development
* Valid NSW Driver's License for regular local travel
Benefits
* Progressive flexibility, leave and well‐being benefits to balance all life's priorities
* Travel discounts on SIXT car rental, cruises and accommodation at NRMA Holiday Parks & Resorts
* Complimentary myNRMA Rewards membership including free roadside assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and more
* Discounts on NRMA personal insurance products (car, home, travel)
* Opportunities to grow, progress or relocate your career within the NRMA Group and across different locations
Inclusion and Diversity
We're committed to inclusion, diversity and representing the members, guests, customers and communities we serve. We welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
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